Tuesday, 8 February 2011

Power, Position, Money, Fame etc can NOT be given. It has to be taken.



Just over heard this line from my friend in one of the social networking sites.

Thinking about it "Power, Position, Money, Fame etc can NOT be given. It has to be taken." , i feel it is very true, or is it the practical way? What you think about it?

Saturday, 29 January 2011

How to use DWR (Direct Web Remoting) with Tapestry

Tapestry do have some excellent Ajax features, but still it is yet to have an efficient Reverse Ajax features which can help us develop very rich UI applications. DWR supports Commet, Polling and Piggyback. It's not straight forward to add DWR support to tapestry. So am listing few important points to remember while adding DWR to your Tapestry project.

Add ontributeIgnoredPathsFilter method to exclude dwr servlet calls from tapestry filters

public static void contributeIgnoredPathsFilter(Configuration configuration)
{
configuration.add("/dwr/.*");
}

Add init param activeReverseAjaxEnabled as true in web.xml

The web.xml entry should look like something similar shown below.










On the web page (.tml file) make sure you include the below java scripts









Last ,but not the least....make sure you add dwr.xml to WEB-INF folder and dwr.jar to the WEB-INF/lib folder.

Please let me know, if you still face any issues implementing DWR with Tapestry.

Thursday, 13 January 2011

How to deal with the always dreaded Customer Service?

How may times you felt the urge to throw your phone to the floor when you talk to customer service ? We all used to call or mail or walk in or shout at various customer service points daily. Frustration is the end result of it in more than 90% of cases. So how can we improve this. Am trying to come up with some information which might help you reduce the stress to this.

Prefer the most high tech  way to contact them


All product service or customer service have different ways of contact, like walk-in, telephone, email, online chat, twitterId's, social network pages / communities etc. Go for twitterid  or email  first to grab attention, then to online chat and telephone. Coz normally they tend to answer these cases more than the phone calls they receive or the people who walks-in to their office.

Be very clear to yourself about the question


Try the basics trouble shooting yourself. Like verifying the power code is connected. Or else you only is going to suffer with a not working device for days. If you cannot find the answer to the problem yourself, then only go for the customer care.

Dont be shy..you are the boss


Dont be shy to ask questions to the customer care, and feel what will they think if you ask a dump question. You are the one who want the problem to be solved, so go ahead with your thoughts. Yes you are the BOSS !

Say I dont want or I quit your service often


If your credit card company charges you a big annual fees, go ahead and ask them to revert it. If they say no go and tell them that you dont want their card anymore. It's more likely they will rethink their decision. Even if you dont want to to quit the card you still have a chance for not canceling it. This is like walking away from a store after saying a half price to  product. Even if the shopper dont call you back, the item is still up there for grabs for the last price the shopper said. You can still walk in there and take it.

Do share your comments below.


Ajith.

Wednesday, 29 September 2010

Can you say “No”?

Can you say  “No”, to the questions or situations that truly deserves a No. In today's world lots of people cant really do this. You should learn at saying No to new commitments. This reduces your stress and reserves time for what’s really important. Remember when your friend ask you join a party ,a  few hours before the party actually starts. You are more likely to join it , ignoring all your other appointments and commitments you made that evening. You are doing this for the sake of friendship. But what you really forget is the promise you have given to your child or to your family for an outing or anything similar.It can also affect the commitment you need on your work.

The very next morning, you may be regretting the moment you decided to go for the party, while thinking over your hangover.Still it happens again. Have you ever noticed 2 year old children? They have the power of saying No. They will say No to anything and everything they seems don't like it. This always give trouble to parents, later they will learn that they can get more fun if you please their parents or elders. So eventually they too will become people pleasers and will get to have trouble saying No.

This happens in office also. If you are a people pleaser or having trouble saying No, you will see all works comes to your way.  And people will make use of this, and might use you heavily to get their work done by you. So whats the solution to the problem? Only solution is to learn to say No. Practice it with out really affecting any-ones feelings. Please share your thoughts on this.

Regards,

Ajith